Natalie Brown, MCIPD
Founder + Coach

Meet Natalie

I’m Natalie, an experienced HR leader from the UK and I moved to the UAE with my family in August 2023.

I have over 15 years experience in the HR profession working across various industries and sectors gaining knowledge of various projects, challenges and successes. My last role involved significant transformational change across HR, Wellbeing and digital spaces leading a team of over 200 HR professionals.

When I’m not working I like to spend my time with my family, reading books, baking, walking the dogs or painting. I like to be creative where I can let my mind wander.

What I have delivered

What makes me different to other coaches is that I have experienced what you have, led HR teams and have delivered transformational change. The projects below that I have led and delivered were in some very challenging times often simultaneously. Think of being two months away from launching a new HR service, in the process of recruiting and restructuring when Covid hits and lockdown. I was working for an emergency service at the time and found myself in the position of inducting new hires into a brand new Business Partnering model in a crisis situation that lasted months.

There are more stories like that one, but your journey isn’t about me, this is here to give you confidence that I am an expert, that I can help you and provide you with what you need based on experience.

Employee Relations Service

  • Review and design of the service to deliver essential services that would reduce ER times and improve outcomes.

  • Produced Business case of employment legal service with options to reduce cost and increase quality through reduced inconsistency.

  • Coached team through change and ER action plan for quick turnaround of red flag issues.

  • Recruitment of new team and embedded a new way of working and set priorities for the year.

Occupational Health

  • Reduced waiting times, increased service provision and improved customer satisfaction

  • Introduced OH standards and obtained outstanding from audit

  • Increased proactive services and contribution to wellbeing strategy and delivery

  • Delivered increased recruitment services for period of growth. Developed internal career pathway to improve attraction

  • Reduced organisational health costs through proactive services.

Culture Change

  • Developed strategy of how to implement and effect organisational change in the Employee Relations & Wellbeing Service.

  • Engaged team to understand the cultural change, their impact and how they can support.

  • Whole review of policy, process, language and interactions always ensuring link to culture of people first without compromising operational delivery and HR service quality.

  • Successful culture change in HR service which in turn supported broader organisational culture change.

HR Shared Services & People Partnering

  • Reduced transactional HR administration through the introduction of digital workflow and customer interface.

  • Introduced strategic HR business partnering model to improve employee engagement, culture and business planning.

  • This transformation reduced the cost of the service by 66% with significant increase in service quality and delivery as well as cost reduction in ER associated budget of £4m.

People Service

  • Took the lead post organisational HR service change for People & OD department.

  • Post covid and change fatigue issues plagued the teams with complaints of a lack of communication and clarity of vision.

  • Within 4 months, took action to introduce strategies, team building, set vision and improved communication to provide confidence to the HR team in the service and direction of travel.

  • Successfully managed external audit that provided outstanding / good rating across service specialisms during a period of change.

HR, Finance & Operational Deployment

  • Designed use case and implemented HRIS systems for both individual business and group structure.

  • Improved interface with payroll, finance and HR to ensure better data analytics and reduced manual workflow.

  • Transformation from transactional services to strategic through process optimisation.

  • Took charge of failing finance upgrade. Engaged the team and gained trust, reduced cost by 40%, delivered on time.